A PSICODINÂMICA DO TRABALHO EM UMA ORGANIZAÇÃO COMERCIAL COM CONTEXTO DE QUALIDADE DE VIDA NO TRABALHO

Abstract

The Quality of Working Life (QWL) is the theme of investigation of the present research, which aimed to find out the main aspects of the workers psychodynamics in an organizational context that contains actions to promote QWL, discover new elements that integrate it, as well as its relation with the work psychodynamics, aiming to contribute to the development of the studies about QWL, observe whether there are diverging and converging points as to the perception of QWL of the workers at the operational and managerial levels and verify the participation of the QWL context in the workers psychodynamics. This is an exploratory case study using semi-structured interviews and analysis of documents and applying Lane s graphical discourse analysis as the technique to investigate the results. The interviews were carried out with 11 workers of a private organization that is a small commercial enterprise. Among the theoretical models to investigate QWL, Walton s model is enhanced as the basis for the present research. This model explores, in a broad way, several aspects related to the theme of the present study, such as working conditions, remuneration, interpersonal relationship, professional development, job position, and others. Through the psychodynamic analysis of the discourse of the workers participating in this research it is observed the intense use of defense mechanisms searching for pleasure at work, as a result of psychological pressures generated by the relationship of domination established between the organization and the workers. The results of this investigation suggest that, in the workers perception, QWL involves mainly issues such as interpersonal relationship, job ascension, time, work recognition and social responsibility of the organization, and payment, since the workers participating in this study understand that the money is one aspect that involves directly the quality of life and this is closely linked to QWL. In this research it is observed the necessity to know the internal contents that integrate the most subjective experience of people in their work at the organizations for they allow the elucidation of the several issues that involve the QWL. From some aspects that constitute the relation person-work-organization, such as the work organization and the relationship between the workers and the boss, the present research was developed on the theoretical basis of the work psychodynamics of Dejours and on the categories for QWL created by Walton.