A ISO 14 000 E A PERCEPÇÃO DOS TRABALHADORES: ESTUDO DE CASO EM UM HOTEL EM GOIÁS

Abstract

This work introduces a research conducted in a large hospitality/tourism organization situated in an interior city of the State of Goias. The study main goal was to collect data on the employees perception towards the environmental management within the company they worked for. As specific goal, this research intended to collect data on the motives, goals, functioning and management of environmental programs, emphasizing the ISO 14 000 certification. It is a case study with an exploratory character using a documental analysis and a semi-structured interview as research instruments and the Silvia Lane´s speech analysis technique. Sixteen employees were individually interviewed, being three of them coordinators of the environmental management program and thirteen working on different sectors of the company. Among the authors who provided the theoretical basis to this work are Maimon and Donaire with focus on the NR 14 000. Through a graphic analysis of this study participants speech, it is possible to note a manipulation of the environmental management program during its implementation. The results of this investigation suggested that in the employees perception, the environmental management program within this organization did not generate changes within the workplace environment. They have affirmed their lack of knowledge of its practice and main concepts. It was also possible to analyze the need for actions to reach out and touch the employees, for even the higher administration members had showed no knowledge of the environmental management actions developed within this company. The initiative to adopt an environmental management program results from commercial interests.