APLICAÇÃO DA MODELAGEM DE EQUAÇÕES ESTRUTURAIS PARA AVALIAÇÃO DA SATISFAÇÃO DOS ALUNOS DE ENGENHARIA DE PRODUÇÃO DE UNIVERSIDADES PRIVADAS SEGUNDO O ENADE 2011.

Abstract

Ascertain the satisfaction of students regarding the course is essential to the educational institutions, as it provides a reflection on the teaching methods employed, as well as provides grants for improving the quality of teaching of the courses offered by the institution. Starting from this premise, the present research sought to validate a model for the evaluation of the satisfaction of the students of Industrial Engineering courses of Private Higher Education Institutions. It was used as an instrument of the research the Student Questionnaire of the Enade 2011, resulting in a total number of valid interviews of 1790. The Student Questionnaire questions were grouped according to the model of Paswan and Young (2002) and Vieira, Milach and Huppes (2008) for general satisfaction survey on undergraduates, used the following constructs: Involvement of Teacher, Student Interest, Demands of the Course, Course Organization and Overall Satisfaction. In addition, was added a new construct in this research, Infrastructure. The Confirmatory Factor Analysis and Structural Equation Modeling were used as methods for evaluation of notes given by students the variables that compose the satisfaction in relation to the service provided by the educational institution. The software SPSS (Statistical Package for the Social Sciences) e and its module AMOS® supported the analysis of the data. Eight hypotheses were established initially, three of them were accepted. These assumptions have indicated that the construct Involvement of Teacher is fundamental to achieve the overall satisfaction of the student.