DESENVOLVIMENTO DE UMA FERRAMENTA PARA CONTROLE DAS OPERAÇÕES DE SERVIÇOS DE IMPLANTAÇÃO DE SOFTWARE DE GESTÃO EMPRESARIAL

Abstract

The research aimed to develop a tool to automate the audit process. From the reading of a database of an integrated business management software - ERP, object of study of this research were applied previously set auditing rules and the result is that the tool presented the software failures, either by parameterization inconsistencies, the result of an improper deployment software, either by inconsistencies of operations by the end users, the result of inadequate guidance or lack of training in software operation process. With the information of nonconformities generated by the audit tool, you can take corrective decisions about the root cause of the failures identified and consequently improve the management software operations. The tool presented greater efficiency in the audit process and improved effectiveness in control of the operations in a business management software, the research object of study. From the results of this research, software house companies or companies using the ERP Software can use the audit tool developed to implement improvements in the management process of transactions in the ERP Software. The tool also allows you to reduce the operating cost audit and minimize business risks. Furthermore, the tool is easy to use, and requires no technical knowledge from the end user. This research used the method known as Design Science Research (DSR), the research method that aims to develop the valid general knowledge to support the design of solutions for field problems, using a focused research approach to creation a new artifact.