A humanização de ambientes hospitalares oncológicos pediátricos vozes e discursos.

Abstract

Over the years hospitals were turning into places with high technology and infrastructure to serve more efficiently a greater share of the population. This process generated depersonalization due to the technicistic nature that these environments became to have. Many environments have become cold, frightening and ruthless reflecting on the quality of life within these spaces. When health care is focused on a child or teenager the patient centered care s issues should be raised as key points to their well-being during hospital stay being important to understand the perception that users and professionals have about the environment they are in. This study aims to explore the perspectives of users and professionals at a Pediatric Oncology Hospital in Goiânia and of regional architects about the contribution of the architectural physical environment for the process of patient centered care. It had as methodology the qualitative research with the theoretical support in Grounded Theory in Constructivist Data by Kathy Charmaz (2009) where the data was obtained from shared experiences and the relationships with participants. It was used as data collection instrument, semi-structured interviews with ten companions, seven patients, six healthcare professionals and three architects. The results highlight six categories: Attempts to adapt; Wear in the hospital; Quality of the functional structure of the hospital; Failures in quality of the hospital s operation; Quality of hospital s physical structure and failures in the quality of the hospital s physical structure.