SIMULAÇÃO DO PROCESSAMENTO DE PASSAGEIROS: CHECK POINT DO TERMINAL AEROPORTUÁRIO DE GOIÂNIA

Abstract

Due to the growth of the amount of air transport travelers around the world, it is necessary to deploy an efficient control of the passenger flow in the internal processes of the airport terminals. Like every public place, airport terminals have always been vulnerable to all kinds of crimes. In addition, terminal security concerns not only encompass the fight against acts of terrorism, but also involve problems that may adversely influence the operations of the airport. This work aims to present a model, based on computational simulation of passenger service process from a safety inspection of the airport terminal of Goiânia. It was develop a combined method, based on a quantitative method to deal with measurable elements with a qualitative method to assess the complexity of the problem analyzed. Through the simulation, using Flexsim software it was modelled the inspection system of an airport security, leading to conclusions that the characteristics of passengers directly influence the processing times in the system. In this regard, it was noted the lack of information regarding the procedures that passengers should adopt in relation to their belongings and clothing during the crossing of the airport security system.