SISTEMAS INTEGRADOS DE GESTÃO TOTVS: UM ESTUDO SOBRE BENEFÍCIOS E PROBLEMAS ENCONTRADOS NA SUA UTILIZAÇÃO PELAS EMPRESAS GOIANAS DE MÉDIO E GRANDE PORTE

Abstract

In contemporary society, technology is a determining factor for the success of organizations. Businesses, partners and customers need quality information in real time. Although the 90 have revealed the development of several lines of software designed to multifunctional processes, ERP (Enterprise Resource Planning) stood highlighted in integrated management of organizational activities, but its use causes significant impacts on organizations of which the effects are both positive in nature, in terms of benefits, advantages and contributions that the system can provide, as negative, in which refer to the difficulties and problems encountered. Therefore, the objective of this study is to identify what are the benefits and problems encountered in the use of ERP systems by companies Goiás, medium and large. The results obtained by using the bootstrap technique with a confidence coefficient of 95% and a sampling error of 5%, which demonstrated the benefits are perceived by most companies, which is independent of its size. Upon completion of this study concluded that ERP systems act as facilitators for the integration of information and business growth Goiás medium and large.