O ENTRELAÇAMENTO ENTRE OS PROCESSOS DE FUNCIONAMENTO COM O CLIMA ORGANIZACIONAL EM UM DEPARTAMENTO DE SERVIÇOS PÓSTUMOS: UMA INVESTIGAÇÃO QUALITATIVA.

Abstract

This research was developed in a non-profit organization named Fraternidade e Assistência a Menores Aprendizes (FAMA), based in Goiânia-GO, with the aim at understanding the relationship between organizational climate services and the health of its personnel in charge with posthumous activities. The proposed methodology adopts a qualitative assessment involving eight employees working with the posthumous services department. It is an exploratory research based on the principles of the Grounded Theory through its constructivist modification as proposed by Chamaz (2009), by means of primary data collected from March to June, 2014 The specific objectives of the present study are the attending process routines identification and the proposal submission for optimizing the operational process and, therefore, enhancing the organizational climate even more. Three actions were adopted: 1) immersion in the reality of the organizational context by means of observations in a participatory manner; 2) organization of small focus groups in order to encourage informal discussions; 3) promoting individual interviews with employees belonging to the department under study. With regard to the identification of processes and routines of the organizational climate, it has been shown the employee s involvement and openness to the proposed changes for work performance quality With respect to the institutional context issues, analyzed under the organizational climate perspective, all participants, regardless their functional relationship with the institution and the management style, have shown their willingness to participate and contribute to their work efficiency. In the later, the team demonstrated its flexibility towards the need to comply with the changes and procedures in the department. By using the data primarily researched, sub categories or themes were created, which derived to broader categories, represented as follows: (i) the focal points (the organization dynamics); (ii) the team (quality of relationship and communication); (iii) the manager (the management and leadership style and management and leadership impacts on environmental quality); (iv) the results (arising from the organizational context). The study found a complex interaction between the categories, what follows the intrinsic interrelationship among categories Such situation implies on the importance and attention with daily processes oriented to service quality and, therefore, affecting the organizational climate. The results found in this study may support the institution on the execution of action plans allowing better results achievement and to optimize labor strategies and engagement in order to create value to the institution and to its stakeholders.