PRESENTEÍSMO À LUZ DO MODELO DEMANDA-CONTROLE: UM ESTUDO MODERACIONAL.

Abstract

The complexity of labor relations in the contemporary world has brought new consequences for both organizations and workers. One of those new phenomena is Presenteeism, which is the act of a physically sick employee showing up to work even though s/he is experiencing health problems. This Master‟s thesis has as main objective to investigate Presenteeism, as well as analyze how the work psychological demands, the worker‟s control and the leadership support can contribute to understand this phenomenon. It was conducted two studies – first theoretical and second empirical – based on the theoretical model Demand-Control Model by Karasek (1979). In the first study, it was carried out an analysis of the latest studies on Presenteeism and on the demands, the control and the social support at work, encompassing the main theoretical references on these variables. In this article, it was observed that the work demands, the worker‟s control and the support s/he gets in her/his organizational environment cause a strong difference in their physical and mental health. The second article examined the work control moderational power and the leadership support in the relationship between the work psychological demands and Presenteeism. The study was conducted using a quantitative cross-sectional methodology and involved 204 working technicaladministrative employees of a Federal Institution of Higher Education of the State of Goiás.Data were collected through self-report, i.e., by filling the Stanford Presenteeism Scale-SPS-6 and Job Content-JCQ Questionaire. It was used the programs SPSS 21.0 and AMOS 21.0 to do data statistical analysis. This Master‟s thesis leads us to conclude that in the presence of high psychological demands of work, the stronger the control is, the weaker the Presenteeism is. Although there is a significant relationship between the work psychological demands, Presenteeism and leadership support, moderation test did not confirm that the leadership support is a moderator in the relationship between psychological demands, work and Presenteeism. This Master‟s thesis showed that the use of the moderation analysis proved to be a resource of utmost importance, since only in this way it was possible to verify more clearly how work control and leadership support as moderator variables influence the direction or intensity of the relationship between work psychological demands and Presenteeism.