GESTÃO DO PROCESSO DE RELIGAÇÃO DE ÁGUA TRATADA NA CIDADE DE GOIÂNIA, UTILIZANDO OLAP E DATA WAREHOUSE.

Abstract

Through sanitation, economic, social and public health problems are minimized resulting in a considerable improvement in quality of life. For companies in this line of work can improve their results by establishing quality in the managment of their internal processes. There is a specific process of these companies dealing with Reconnections of Treated Water, which usually occur due to cutting of their supply. This work discusses the concepts of Information Technology (IT) in the intent to use them to improve the management of this process, covering specific theories of Software Engineering, Data Warehouse and OLAP. Overall, the work presents the development and implementation of an OLAP tool to assist in specific control over the time spent in performing the Reconnections of Treated Water in the city of Goiânia, state of Goiás, and analyzes the results of this tool, comparing scenarios before and after its implementation of the same. According to the analysis of the results, we observed improvements on the times of reconnections after the implementation of the developed tool.