Aspectos da fiscalização urbana orientada à gestão de informação: o caso da prefeitura de Goiânia

Abstract

Urban inspection in any city plays a fundamental role in ensuring that State guidelines are converted into legislation to the population. It is important to understand its complexity when dealing with different aspects of social life and science, among them the best known and most worked on, such as those of an economic, educational, environmental and health nature, to those that are less common and receive less attention, such as information management systems. The relevance of the study is justified by the need to improve the capacity of public authorities to improve inspection processes, strengthening governance and transparency in municipal services. Initially it addresses the components of urban inspection, public management schools, aspects of governance, public policies and finances, up to social participation and development. Next, the study addresses aspects of how information systems, through the survey and application of indicators, can be used to trigger inspection actions. To do this, it presents a detailed framework that defines triggers and provides a clear methodological structure for analyzing and organizing data. Finally, based on the studies and surveys carried out, data management in urban inspection of the Secretariat of Urban Planning and Housing of the City of Goiânia is analyzed: planning and decision-making, information system, data collection, definition of objectives, goals and indicators. The research uses a mixed methodological approach, combining documentary analysis and case study, including the review of municipal and federal legislation, with the purpose of identifying and understanding the main issues and challenges in the urban inspection process, mapping the current situation and detailing the processes and practices adopted by public managers. The study highlights the importance of guidance between science and day-to-day practice, demonstrating how one can and should use available labor to, in an organized and systematic way, improve the ability to deliver better, more transparent products and services. and effective. Among the main results obtained, the identification of gaps in the inspection processes stands out, such as insufficient indicators that integrate real-time data, which limits agile and informed decision-making. In this way, the dissertation contributes to the field of public management by proposing a structured methodology that facilitates the use of data in the urban inspection process, in addition to highlighting the importance of integrated information systems to strengthen governance and improve public services. Finally, this work reinforces that improving information management and urban inspection is not only a matter of technological innovation, but also of strengthening citizenship, as it allows society clearer and more reliable access to the actions and results of the public administration. It is expected that the results obtained will inspire future implementations that improve the capacity of municipalities to monitor, plan and respond effectively to urban challenges, promoting a more transparent administration that is closer to citizens